7:45 Registration

8:00 - 11:00 Workshop A: Accelerating LSS Results and Making Change Stick: Behavior-based Change Management for LSS Practitioners and Leaders

One of the common problems with process improvement initiatives is an inability to maintain improvements, largely because LSS and other process improvement methodologies do not treat behaviours as critical X’s. In addition to the challenges related to executing process improvement methodology, it’s also hard to get expected results either in terms of return on investment or improved operations. In fact, many Lean Six Sigma project results don’t necessarily sustain beyond the end of the Control phase, when Lean Six Sigma resources stop monitoring and/or declare success. Line management, champions and sponsors do not always seem able to sustain the required change in behaviour, particularly in transactional environments. This workshop is designed to introduce the concepts and tools behind Behavior-based Change Management.

Participants will learn how to:

• Differentiate between traditional Change Management approaches and Behavior-based Change Management
• Analyze the current level of engagement from line management to sponsors, champions, executives and process owners using basic behavioural tools
• Design change management plans to enhance line management engagement and to ensure sustained change

How you will benefit from the workshop:

• Recognize at a glance when line management behaviour is misaligned with needs for LSS project success
• Understand the influenced on line management behavior
• Design behaviour-based Stakeholder Management Plans to affect change
• Familiarize yourself with basic tools to improve and sustain project results

Group interaction is encouraged. Participants are asked to bring a challenging Change Management issue to work during the workshop to make this a profitable use of your time

Workshop Leader:

Annemarie Michaud
Partner
Continuous Learning Group

11:00 Registration

11:15 - 2:15 Workshop B: Choosing the Best Approach for Process Improvement Initiatives: Looking “inside out” vs.“outside-in”

There are many ways that companies can approach their business PI initiatives, but often times they will get stymied on the question of where to start. The key to transforming both service-based and physical goods-based business environments lies in understanding and identifying the true drivers of your business, as well as the customer/supplier push-pull.

Participants will learn how to:

• Identify the drivers – people, process and systems – of their transformation need
• Define appropriate performance metrics
• Establish the ongoing benefit link between strategy and operational execution

How you will benefit from this workshop:

• Learn to lead process improvement initiatives in a flexible and client-centric model
• Understand how to ensure a tight coordination and alignment of ongoing market development, strategy and operational execution
• Familiarize themselves with various business scenarios and potential outcomes

During this workshop participants will examine techniques to decide whether to look “inside-out”, “outside-in” or a combination of thereof. They will specifically examine 2 recent business transformations across municipal services and consumer good manufacturing.

Workshop Leader:

William Wes Waldo
Chief Operating Officer
BMGI

2:15Registration

2:30 - 5:30 Workshop C : A New Framework for Managing Innovation

With hundreds of billions of dollars (US) of expenditure and the economic well-being of companies and countries around the globe at stake, it goes without saying that management has an important role to play with respect to innovation. However, many executives see innovation as an unmanageable process, riddled with risks. The pressing question is what exactly should managers be doing to move innovation in a positive direction? This workshop will show that there is a clear role for managers, including concrete actions, which will move the process forward. But this requires thinking about and treating innovation in a non-traditional way.

Participants will learn how to:

• Perceive gap in management practice with respect to innovation
• Promising solution found in the somewhat esoteric world of complex adaptive systems
• Recognizing the complex and systemic nature of innovation

How you will benefit from the workshop:

• Gain familiarity with a generalized framework based on theories of complex adaptive systems that can be applied
• Learn to close the gap between traditional management practices and innovative management approaches
• Apply tasks to develop optimal organization, improve processes and tools, and to make key decisions that flow with Open System Innovation

The workshop is also intended to serve as a focus group. We will be testing to see whether the new ideas we have developed can be applied to innovation in a practical way. We look forward to your participation and feedback.

Workshop Leader:

Harvey Dershin
Senior Associate
Rath & Strong

5:30 Registration

5:45 - 8:45 Workshop D:Improving Data Analysis by Building Models that Relate the Data Inputs to the Data Outputs

Do you know the difference between Regression and Anova? Can you explain what an interaction is? Can you fit a regression model to data that has a binary response? You will be able to answer these questions and more after attending this session. In this workshop, we will discuss analysis of variance and regression models- from the simplest model to those that are more complex, but probably more realistic of your process. We’ll talk about why one-at-time approaches aren’t the best way to analyze data, and why you should know about model selection techniques such as best subsets and stepwise regression. Bring a laptop loaded with Minitab software to get the maximum benefit from this class.

Participants will learn how to:

• Fit Analysis of Variance models, including interaction terms
• Understand the difference between fixed and random effects an ANOVA models, as well as crossed and nested terms
• Develop Regression models using model selection procedures
• Check models using diagnostic and residual analysis

How you will benefit from this workshop:

• Experience hands-on instruction on the application of advanced statistical regression analysis and modelling tools for variable that may impact the successful execution of your deployments
• Familiarize yourself with advanced features of Minitab Statistical Software, although you don’t have to be Minitab user to benefit from this workshop

Workshop Leader:

Jennifer Atlas
Business Development
Minitab